Refund policy

Return & Refund Policy

Last updated: 11 September 2026

Mirovanta (operating the ProudPants brand) wants you to feel confident ordering. This policy explains our satisfaction guarantee, standard returns, and refunds.

60-Day Satisfaction Guarantee We stand behind ProudPants. If you don't see real progress within 60 days of your order arriving, email us at support@mirovanta.com and we'll make it right with a refund. This guarantee covers ProudPants purchased directly from our store, including pairs that have been tried and washed, and is limited to one claim per household. Just reach out and tell us what happened.

Standard 30-Day Returns (unused items) You also have 30 days after your item arrives to request a standard return. To be eligible, the item must be unworn, unwashed, in its original condition and packaging, with any tags attached. You'll need your order number or proof of purchase.

Hygiene note Because ProudPants are a personal garment worn next to the skin, for hygiene reasons we cannot accept standard returns on training pants that have been opened, worn, or washed, unless they arrived damaged or defective, or you are claiming the 60-Day Satisfaction Guarantee above.

How to start a return Email support@mirovanta.com with your order number. If your return is accepted, we'll send instructions on how and where to send your package. Items sent back without first requesting a return will not be accepted. Customers are responsible for return shipping costs unless the item arrived damaged, defective, or incorrect.

Damages and issues Please inspect your order on arrival and contact us right away at support@mirovanta.com if the item is defective, damaged, or you received the wrong product, so we can make it right.

Non-returnable items Gift cards and free bonus items are non-returnable. Outside the 60-Day Satisfaction Guarantee, we cannot accept returns on final-sale items.

Exchanges The fastest way to get the size or design you want is to complete a return for the eligible item and place a new order.

European Union 14-day cooling-off period If your order is shipped into the European Union, you may cancel or return your order within 14 days for any reason, provided the item is unworn, unused, and in its original condition and packaging. The hygiene exclusions above still apply to opened or worn items.

Refunds Once we receive and inspect your return, or approve a guarantee claim, we'll let you know if it's approved. Approved refunds go back to your original payment method within 10 business days. Your bank or card issuer may need extra time to post it.

Questions? Email support@mirovanta.com.